Legal
Privacy Policy
This policy explains what information Monumental CLS collects, how we use and protect it, and the choices available to you.
Last updated: May 2026
This document is provided as reasonable, plain-language placeholder copy and does not constitute legal advice. Monumental CLS should have qualified counsel review and finalize this policy before it is relied upon.
Information we collect
We collect information you provide directly, such as your name, contact details, company, and trip or itinerary details, along with limited technical information collected automatically when you use our website. We aim to collect only what is necessary to provide and improve our services.
How we use information
We use your information to respond to enquiries, prepare quotes, deliver and coordinate transportation, communicate about your bookings, handle billing, maintain security, and meet legal obligations.
How we share information
We share information only as needed to deliver the service. When all or part of your transportation is performed by a third‑party vendor, affiliate chauffeur or limousine company, or independent contractor (see our Terms of Service), we share the booking details necessary to carry out the trip — such as pickup and drop‑off, timing, passenger count, and relevant instructions — with that assigned provider. These providers are required to handle your information confidentially and to use it only to perform the service. We also use trusted service providers (for example, technology, dispatch, and communications vendors) acting on our behalf under confidentiality obligations. We do not sell your personal information.
Data security
We apply organizational and technical safeguards designed to protect personal information, including access controls on a need-to-know basis and encrypted dispatch communications. No method of transmission or storage is completely secure, but we work to protect your data responsibly.
Data retention
We retain personal information for as long as necessary to provide our services, meet legal and accounting requirements, and resolve disputes, after which it is deleted or anonymized.
Your privacy rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to object to certain processing. Our practices are designed with CCPA and GDPR principles in mind. To exercise any right, contact us using the details below.
Cookies and analytics
Our website may use cookies and similar technologies to operate the site and understand usage. You can control cookies through your browser settings; disabling them may affect some functionality.
International transfers
As we coordinate transportation across the United States and worldwide, your information may be processed in countries other than your own. Where required, we take steps to ensure appropriate protection for such transfers.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected by an updated effective date, and where appropriate we will provide additional notice.
Contacting us
If you have questions, requests, or complaints regarding your privacy, please reach out using the contact details provided below.
For questions about this policy or your personal information, contact us at info@moncls.com.