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Privacy policy


When you communicate with Monumental CLS LLC, we collect information about you to help us provide and improve our services, websites, mobile application, features and content, online marketing and advertising, and to administer our relationship with you (together, the “Service”). In this Privacy Policy, we describe the sources and types of information we collect, how we use it, when it may be shared with others, and how we reasonably attempt to safeguard its confidentiality and security. This Privacy Policy represents our policies and intended business practices; it is not a contract and does not create any legal rights or obligations. 


What we collect and how we collect it

When you interact with Monumental CLS LLC directly or through our company websites at, our mobile applications (“Apps”), social media properties, promotional activities, or otherwise communicate with us or certain third parties, we may receive information about you. We collect and maintain information about you and your travel companions when you book travel, make purchases, participate in promotions, register for or attend webinars, events, or sponsored events in which Monumental CLS LLC participates, visit our offices, or interact with our Sites or Apps or otherwise communicate with us. Terms and conditions for those users that log into Monumental CLS LLC Sites or Apps and that book travel and make purchases with Monumental CLS LLC may be found via our Terms and Conditions link on your emailed confirmation.


Personally Identifiable Information

Some of the information we collect can be used to contact or identify you or otherwise consists of personally identifiable information (“Personal Information”).  The Personal Information we may receive includes, but is not limited to:

  • Name, physical addresses, e-mail addresses, and telephone numbers;

  • Credit card numbers, and associated billing information (credit cards are processed and stored via third party Level 1 PCI-compliant processor);

  • Travel-related information such as itineraries, address book locations, travel companions, travel coordinator contacts, and preferences;

  • Transactional data, online activity data, IP address, and location data

  • Corporate-contract, employer, or other affiliation (such as employer name, title, and contract information);

  • Other personal information you may voluntarily provide to customer-service representatives or via your participation in surveys, advisory boards, focus groups, and promotions.


We also receive information that is not Personal Information (“Non-Identifying Information”), such as information about your browser or device. Certain Non-Identifying Information will be considered a part of your Personal Information if it is combined with other identifiers in a way that identifies you (e.g., combining your zip code with your street address). For the avoidance of doubt, the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other Non-Identifying Information.

User provided data will be stored and accessible if you create a Monumental CLS LLC account, if you sign into your Monumental CLS LLC account through the Sites or Apps or use Monumental CLS LLC’s services.


Automatic Data Collection


In addition to the information, you provide to us yourself when you visit the Sites, whether as a registered user or an unregistered browser (either of these, a “Monumental CLS LLC User”), our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This log data includes, but is not limited to, information such as your computer’s Internet Protocol (IP) address, browser type or the website from which you are visiting, pages of our Sites that you visit, time spent on those pages, information you search for, access times and dates, and other statistics. We may use this information to monitor and analyze use of the Sites and the Service, increase the Sites’ functionality, security, and user-friendliness, and better tailor the Sites to our visitors’ needs. For example, some of this information may be collected so that when you visit the Sites again, it will recognize you, and serve Monumental CLS LLC information appropriate to you and your interests. We also use this information to verify that visitors to the Sites meet the criteria required to process their requests.

The Apps may collect certain information from you automatically to improve your experience and maximize functionality. This information may include but is not limited to your domain name, what App features you use, transaction history and details, amount of time you use the App, your device identification, data concerning your operating system and/or browser, and App links you click.




Like many websites, we use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We use persistent cookies to save your registration ID and login password for future logins to the Sites. We also utilize session ID cookies to enable certain features of the Sites, to better understand how you interact with the Sites, and to monitor aggregate usage by visitors and web traffic routing on the Sites.

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