DISCOVER HOW AND WHO WE SERVE
THE MONUMENTAL CLS WORKFLOW
Efficient B2B integration strategy that enables a coherent communication and consistent service quality.
Integrating communication channels
Establishing an effective and efficient flow of communication with our clients using a designated point-of-contact accessible by all communication channels for all incoming inquiries and requests, backed-up by en emergency point-of-contact.
Syncing with Monumental
Building a solid trust relationship and becoming acquainted with our clients in order to forge an adaptive service based on the principal's profile and his staff's way of business.
Becoming your everywhere companion
Trust Monumental to provide the same top-echelon service wherever the principal intends to travel. We assist in planning a safe and reliable transportation for all of the principal's domestic and overseas travel and events for a seamless travel experience.
OUR FUNDAMENTAL VALUES
The rules and principals that mould the Monumental CLS work culture and model.
Safety and security
Comprehensive safety policies and procedures for high-profile clients that encompass chauffeur background-check, safety and emergencies briefings, advanced route and contingencies planning...
A dedicated workforce to manage large accounts and maintain the customized service by advocating within the client's company to ensure that all request are met while monitoring the service quality wherever our clients travel, a way of offering planning globally but acting locally.
We encourage our clients to put a heavy burden on us and to expect and depend on Monumental CLS to deliver consistent transportation service quality and accommodate all the requests with maximal flexibility.
We use both human and computer interaction in our communication model. A model that's founded on a responsive communication strategy consisting of a set of conduct codes that enable an efficient interaction with the client at every phase of the service, from planning, execution to after service.