Clear answers for discerning clients

Start by requesting a quote or contacting our reservations team with your dates, route, passenger count, and any special requirements. We confirm availability, prepare a written quote, and once approved, assign your chauffeur and vehicle and build the trip plan.

We can often accommodate same-day and next-day requests, but advance notice is always better. For multi-vehicle, multi-day, or protection-involved programs we recommend at least 24 to 72 hours so we can plan manifests, routes, and contingencies properly.

Payment terms are confirmed with your written quote or account agreement. We commonly work with corporate accounts, family offices, and organizations on agreed billing terms; accepted methods and any deposit requirements are set out at the time of booking.

No. Because every engagement differs in route, duration, vehicle, and security requirements, we provide tailored written quotes rather than fixed published rates. This keeps pricing accurate and confidential to your specific itinerary.

Our home market is the Washington, D.C. metropolitan area, including Northern Virginia and Maryland, and we serve clients throughout the United States, including New York City. Reach beyond our core market is supported through a vetted partner network.

Yes. Through a carefully vetted international partner network we coordinate ground transportation in major cities worldwide, managed by our team so you experience one consistent, accountable point of contact.

Armored vehicles are available by request, subject to advance arrangement and availability. Share your requirements when you enquire so we can confirm options and lead time for your itinerary.

Yes, accessibility-equipped vehicles can be arranged by request. Please let us know your needs in advance so we can confirm the right vehicle and any additional support required.

Discretion is our default. We do not discuss clients, itineraries, or movements with third parties, except with the service providers performing your trip, who receive only what they need under confidentiality obligations. We limit information internally to a need-to-know basis, and dispatch communications are encrypted. We do not sell client data.

Trips are performed either by our own licensed, professionally vetted chauffeurs or by partner operators, who are required to hold operating authority, commercial licensing, and insurance, which we verify before engagement. Where possible, we request the same chauffeurs for recurring clients.

Absolutely. We are built to support protection details. We assist with advance planning, route and timing options, convoy and multi-vehicle staging, and live dispatch oversight, while deferring to the protection team in command.

Yes. We monitor flights and time arrivals to your schedule, with meet-and-greet and curbside or terminal options as needed for both arrivals and departures.

Yes. We coordinate FBO and tarmac transfers timed to your private flight, working with your flight crew and handlers so the vehicle is in position when you land.

For airport and private-aviation pickups we track your flight and adjust your pickup time to match your actual arrival, so a delayed or early flight is accommodated automatically whenever possible. Full details on waiting time and flight handling are in the cancellation policy shared with your account.

Yes. For extended itineraries we lock chauffeur assignments for continuity, plan each day's movements in advance, and manage the full program through a single dedicated point of contact.