Help Center

We do our best to accommodate flight delays, but we do not take any responsibility for any major unreported flight delays or diversions.

Yes, with advanced notice and depending on availability. We can update your reservation after we ensure that it doesn’t overlap with other existing bookings. Contact us at: +1 (202) 787-3922 to inquire about a reservation change.

A secure payment link will be sent to you after your reservation has been confirmed. For corporate accounts, we use the card on file for payment, or pursue a NET 15 billing process.

We can provide pick-up and delivery services for your upcoming special occasion. However, you'll be charged hourly for this. The benefits of using our business for this service include the ability to keep your belongings in the car, a consistent chauffeur during the day or evening, and limitless pick-ups and drop-offs.

We will always strive to get a driver to you as quickly as possible.

No.

Business class vehicles are vehicles in the range of Cadillac XTS, Chevrolet Suburban -and the luxury class vehicles consist of cars such as Cadillac Escalade ESV or Mercedes Benz S Class.

For airport pickups, we will send you the airport pickup instructions 24 hours prior to your trip.

Not necessary. We will send you the confirmation for your reservation immediately, and follow up with a reminder email 24 hours prior to your trip.

We verify your information multiple times to ensure accuracy. If you notice any mistakes on your booking, we recommend contacting us immediately.

You will be notified by text or/ and email notification when your chauffeur arrives. Our chauffeurs always arrive 15 minutes before the pickup.

No, you can book a reservation throughout all our communication channels. Online, by phone, email or text messages.

Yes, upon request, we can provide car seats. You can request child car seats while making a reservation. (Additional fee will be applied)

Our cancellation policy remains in effect. We recommend notifying us of any flight status changes as soon as possible.

Yes, you can request a specific driver that has previously serviced you before. We prioritize the preferred chauffeurs first if their schedule allows it.

If what you need is a ride from point A to point B, a One-way is the proper type of service you need. But If you need to Travel from point A to point B, and make stops in between, or need the chauffeur to wait for a certain period of time, an Hourly service booking is the right choice.

A round trip is a two one-way trip.

A journey which starts in one place, and goes to a destination but doesn't include a return journey.

A trip by the hour with a two-hour minimum, that enables clients to keep the chauffeur and vehicle at disposal for a pre-defined duration.

We are a non-tipping service provider.

The cost will vary based on the customer request. If you need a quote, please contact us at Resrevations@moncls.com.

The time required to move a vehicle from one location to another in order to perform a specific task or service.

Flat rate pricing involves charging a single, fixed rate for a particular service. This fee does not fluctuate regardless of the time or effort it takes to complete.

A charge imposed by some airport authority to access the arrivals and departures areas.

STC represents all payment related fees which includes credit card fees, and Net15 payment processing fees.

We adopt a distance based pricing to calculate the cost based on the distance traveled or the distance between two locations. Distance is automatically calculated and rates change depending on the vehicle type.

The rate of pay per unit of time, such as per hour, per piece, or for work performed at an established standard rate.

An additional fee added to the base price of a service to cover the cost of providing the service.

Less complicated process, however, your reservations will appear as various transactions on your credit card.

A credit agreement between your company and Monumental CLS. Employees use one account number to settle all reservations.

To learn more about our privacy policy please visit: https://www.moncls.com/privacy-policy

Yes, you can request a personal data erasure at Reservations@moncls.com or give us a call at +1 (202) 787-3922.