Help Center

No, you can book a reservation throughout all our communication channels. Online, by phone, email or text messages.

• Yes, with advanced notice and depending on availability.

We can update your reservation after we ensure that it doesn’t overlap with other existing bookings. Contact us at: +1 (202) 787-3922 to inquire about a reservation change.

Yes, you can request a specific driver that has previously serviced you before. We prioritize the preferred chauffeurs first if their schedule allows it.

Business class vehicles are vehicles in the range of Cadillac XTS, Chevrolet Suburban -and the luxury class vehicles consist of cars such as Cadillac Escalade ESV or Mercedes Benz S Class.

• A secure payment link will be sent to you after your reservation has been confirmed.

• For corporate accounts, we use the card on file for payment, or pursue a NET 15 billing process.

We can provide pick-up and delivery services for your upcoming special occasion. However, you'll be charged hourly for this. The benefits of using our business for this service include the ability to keep your belongings in the car, a consistent chauffeur during the day or evening, and limitless pick-ups and drop-offs.

Yes, upon request, we can provide car seats. You can request child car seats while making a reservation. (Additional fee will be applied)

You will be notified by text or/ and email notification when your chauffeur arrives. Our chauffeurs always arrive 15 minutes before the pickup.

For airport pickups, we will send you the airport pickup instructions 24 hours prior to your trip.

We do our best to accommodate flight delays, but we do not take any responsibility for any major unreported flight delays or diversions.

Our cancellation policy remains in effect. We recommend notifying us of any flight status changes as soon as possible.

We verify your information multiple times to ensure accuracy. If you notice any mistakes on your booking, we recommend contacting us immediately.

We will always strive to get a driver to you as quickly as possible.

Not necessary. We will send you the confirmation for your reservation immediately, and follow up with a reminder email 24 hours prior to your trip.

No.