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Cancellation policy
and additional fees

Standard Cancellation Policy with Exceptions for Special Events

This cancellation policy applies to all reservations except for special events and occasions. These include, but are not limited to, events like the Presidential Inauguration, Formula 1, Superbowl, Worldbank / IMF and other similar high-demand events.

Special Event Cancellation Policy

For special events and occasions, please contact us directly to inquire about the cancellation policy for that particular event. Due to the high demand for these events, cancellation timelines may vary.

Cancellation charges equal to the rate confirmed at the time of the reservation will apply unless you cancel your trip prior to the cancellation timeframe below.

Standard Cancellation Table

Vehicle class
Cancellation timeframe
Executive Sprinter Vans
24 hours
Sedans & SUVs
24 hours
International trips (Sedan + SUV + Van)
24 hours
Coordinators/ Facilitators
48 hours
23, 28, 36, and 40 passengers Mini Bus
48   hours
7 days

A no-show fee equal to the total cost of the trip, plus any applicable wait-time will be charged when the passenger(s) fails to arrive at the designated location. To avoid a no-show fee, please call +1 (202) 787-3922 if you cannot locate your vehicle/chauffeur. Any Additional charges will be itemized on the customer’s billing statement when applicable (e.g. tolls, parking, airport and regulatory fees, operating surcharge) and may be determined and charged after the trip is completed.

Positioning fee for hourly

The cost incurred for the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. 


  • The minimum garage-to-garage time is 60 minutes.

  • All positioning charges are calculated and billed in quarter-hour increments.

  • A 1-hour positioning fee applies to all hourly reservations.

  • Always round your calculation to the nearest quarter hour.

  • Any required additional positioning fees will be calculated based on the distance calculated between the designated address and the city center. Example: In Washington DC we consider The White House as the city center. 

One-way additional fees

Waiting Time

This applies to one-way trips only

Business Sedan

$20 per quarter-hour

Luxury Sedan

$31.25 per quarter-hour

Business SUV

$25 per quarter-hour

Business SUV

$30 per quarter-hour

Waiting time charges are computed in fifteen-minute intervals, commencing immediately following the scheduled pickup time, with the following exceptions:

  • Airport Pick-ups: The waiting time clock begins 15 minutes after the aircraft lands, and this policy applies to both domestic and international flights. To reduce waiting time fees, clients have the option to request a driver's arrival between 15-45 minutes after landing.

  • FBO Pickups: Waiting time charges initiate 30 minutes after the aircraft lands for FBO (Fixed Base Operators) pick-ups.

Added Stops

This applies to one-way trips only

Business Sedan - $25

Luxury Sedan - $45

Business SUV  - $30

Luxury SUV - $45

The fee is applicable for stops made during the journey to your destination, with a grace period of 5 minutes. For additional details, please refer to the "Stop Charges" section below.

Early / Late Fee

This applies to one-way trips only

USD $35

An early-late fee will be included for all reservations occurring between midnight (00:00) and 6:00 AM.


One-way fees

MONUMENTAL CLS LLC adopts a distance-based pricing approach for all One-Way trips. A One-Way trip is any ride booked from point A to point B.

Wait time is defined as the length of time that elapses between a scheduled pickup and a passenger getting into the reserved vehicle. Please see the above table for pricing details. We do offer a grace period of 15  minutes for airport pickup reservations.

Positioning fees for one-way

The cost incurs when the pickup and dropoff locations are both located away from city center. Any trips that start and finish outside of these zones will require positioning charges. 

Stop Charges

A Stop Charge will apply to any added brief stops on route to the drop off location plus quarter hour increment charges for any wait at the stop location over our 5 minute grace period. Please see the waiting time charges breakdown on the table above.

Passenger-requested stops off route during a flat-rate trip will be charged the prevailing hourly rate.

A stop added in the same pickup zone or on route is $25.00, plus quarter hour increment charges of waiting time at the stop, after the 5 minutes grace period.

Example: Pickup location is Washington DC, stop is in route to the drop off location is IAD airport. Stop charge is $25.00 plus any wait time.

A stop added in a different pickup zone is $45.00, plus quarter hour increment charges of waiting time at the stop. Example: Pickup location is Washington DC, stop is Alexandria, VA, and the drop off location is IAD airport. Stop charge is $45.00 plus any wait time.


Stop Rules:

Stop charges only apply if the pricing type is “FLAT”. Stop charges are never applied to hourly pricing.

Stops must be “on route” to the drop off location. In the same general direction or area. If the stop is out of the direction of travel or in a different service area the job must be booked hourly.

There is a two added stop limit on a transfer. If more stops are requested the job must be booked hourly.

If the pickup address and the drop off address are the same and there is a stop added, this is a Wait & Return reservation. Wait and Return reservations must be booked as hourly service.

There are no free stops on a One-Way transfer reservation. If you make a One-Way reservation with an added stop, the system will add the stop price to the estimated ride total automatically.


Neither MONUMENTAL CLS LLC, nor any of its subcontractors or affiliates, shall be liable for or assume any liability or responsibility whatsoever for any lost or misplaced personal property or any other item left in a vehicle.


In no event will MONUMENTAL CLS LLC or any of its subcontractors or affiliates be liable or responsible for damages of any kind caused by any delay in performance or failure to perform, in whole or in part, any of their obligations in connection with the services, where such delay or failure is due in part to fire, earthquake, weather, traffic, road construction, strikes, government sanctioned embargo, flood, act of God, act of war or terrorism, act of any public authority or sovereign government, civil disorder, delay caused by any air or ground passenger carrier, or any other circumstances beyond the reasonable control of MONUMENTAL CLS LLC, its subcontractors or affiliates.

MONUMENTAL CLS LLC provides child seats upon request, where available, for an additional fee of $35 per seat, which will be reflected in the “Other” fees in the price breakdown. Parents and guardians of children traveling in MONUMENTAL CLS LLC vehicles are responsible for installing any child safety seats. Due to liability insurance restrictions, the chauffeur cannot install a child seat.

The following items are prohibited from MONUMENTAL CLS LLC vehicles: alcoholic beverages, glass containers, smoking, firearms, explosives and fireworks.

MONUMENTAL CLS LLC pricing includes all driver compensation. Neither MONUMENTAL CLS LLC nor its drivers will accept gratuities from customers. No portion of the charges billed to customers represents a tip, gratuity or service charge for drivers, service employees or any other employee at MONUMENTAL CLS LLC. is a no-tipping service provider.

Additional charges will be itemized on the customer’s billing statement when applicable (e.g. tolls, parking, airport and regulatory fees, operating surcharge)

All published rates are subject to change without notice.

All rates are calculated and billed in U.S. dollars.

Due to fluctuating currency exchange rates, U.S. dollar equivalents of international rates may vary.

Applicable taxes will be charged as required.

A 25 % U.S. holiday surcharge, based on the fare, stop and waiting time, will be charged to all trips occurring on New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day. Similar surcharges apply to trips occurring on recognized holidays in locations outside the United States.

Please confirm that you have read our Privacy Policy, which can be found on the MONUMENTAL CLS LLC website (, and agree that the terms of such policy are reasonable and satisfactory to you.

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