Legal
Terms of Service
These terms govern your use of Monumental CLS services and website. By engaging our services you agree to them.
Last updated: May 2026
This document is provided as reasonable, plain-language placeholder copy and does not constitute legal advice. Monumental CLS should have qualified counsel review and finalize these terms before they are relied upon.
Acceptance of terms
By requesting a quote, making a booking, or otherwise using our services or website, you agree to these terms and to any additional terms set out in your written quote or account agreement.
Our services
Monumental CLS provides executive chauffeur, limousine, and protection-detail ground transportation. Specific services, vehicles, and inclusions are confirmed in your written quote or account agreement.
Third‑party providers, affiliates & subcontractors
Monumental CLS performs services directly wherever possible. Where we are unable to do so ourselves — for example outside our home markets, during peak demand, or for specialized requirements — we may engage carefully selected third‑party vendors, affiliate chauffeur and limousine companies, and independent contractors to perform some or all of the transportation on our behalf. We vet and monitor these providers to the extent reasonably possible, including verifying licensing, insurance, and safety standards, and we coordinate and oversee the engagement. However, such providers are independent businesses and are not employees or agents of Monumental CLS. To the maximum extent permitted by law, Monumental CLS is not liable for the acts, omissions, delays, or negligence of independent third‑party providers; in those engagements our role is to arrange, coordinate, and oversee the service, and our liability is limited as set out in these terms and your written agreement. We remain your single point of contact and will work in good faith to address any service issue.
Bookings and confirmations
A booking is confirmed once we accept your request in writing and any required deposit or authorization is in place. You are responsible for providing accurate trip details, including times, locations, and passenger information.
Quotes and pricing
We provide tailored written quotes rather than fixed published rates. Quotes are valid for the period stated, and final charges may reflect changes to your itinerary, waiting time, additional stops, tolls, or other agreed items.
Cancellations and changes
Cancellation and change terms, including any applicable fees and notice periods, are set out in your written quote or account agreement. We will always try to accommodate reasonable changes where operationally possible.
Client and passenger conduct
Passengers must comply with applicable laws and reasonable safety instructions from the chauffeur. We may decline or discontinue service where conduct creates a safety, legal, or security risk.
Limitation of liability
To the maximum extent permitted by law, our liability arising from the services is limited as set out in your written agreement. We are not liable for delays or losses caused by circumstances beyond our reasonable control, such as traffic, weather, or events outside our operations.
Confidentiality
We treat client information, itineraries, and movements as confidential and handle them in line with our Privacy Policy. We expect the same discretion regarding any non-public information shared with you in the course of providing services.
Governing law
These terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles, unless otherwise required by applicable law or agreed in writing.
Changes to these terms
We may update these terms from time to time. Continued use of our services after an update constitutes acceptance of the revised terms.
Contacting us
If you have any questions about these terms, please contact us using the details provided below.
For questions about these terms, contact us at info@moncls.com.