Terms of Service

1. The Contractual Relationship

These Terms of Service ("Terms") govern your use of Monumental CLS's website and your engagement of transportation and logistics services from Monumental CLS ("Monumental CLS," "we," "us," or "our"). By requesting a quote, making a booking, or otherwise using our services, you agree to be bound by these Terms and any additional terms set out in your written quote or account agreement. If you do not agree to these Terms, you may not use our services.

We may amend these Terms from time to time. Amendments are effective upon posting to this page. Continued use of our services after posting constitutes acceptance of the Terms as amended.

2. Our Services

Monumental CLS arranges and provides executive chauffeur, limousine, and transportation support for executive protection teams and delegations. Depending on the engagement, services may be performed directly by Monumental CLS using our own vehicles and chauffeurs, or by independent, licensed, and insured transportation operators in our vetted network ("Network Operators"), whom we engage to perform some or all of a given trip.

YOU ACKNOWLEDGE AND AGREE THAT WHERE A TRIP IS PERFORMED BY A NETWORK OPERATOR, MONUMENTAL CLS IS ACTING AS A TRANSPORTATION LOGISTICS COORDINATOR AND NOT AS THE CARRIER PERFORMING THAT TRIP. Network Operators are independent businesses, responsible for their own vehicles, personnel, licensing, and insurance. They are not employees, agents, or apparent agents of Monumental CLS. Monumental CLS does not own or operate Network Operators' vehicles.

Monumental CLS coordinates ground transportation logistics and does not itself provide executive protection, security, or bodyguard services. Where a protection team is present, Monumental CLS operates under that team's direction for routing, timing, and access.

Specific services, vehicles, and inclusions for a given engagement are confirmed in your written quote or account agreement.

3. Vetting and Oversight of Network Operators

We take commercially reasonable steps to vet Network Operators before engaging them, including verifying operating authority, licensing, and insurance coverage, and we monitor performance on an ongoing basis. This vetting does not make Monumental CLS the carrier, employer, or principal of any Network Operator, and does not constitute a warranty or guarantee of a Network Operator's performance on any individual trip. We remain your single point of contact and will act in good faith to resolve any service issue that arises.

4. Bookings, Quotes, and Confirmations

A booking is confirmed once we accept your request in writing and any required deposit or authorization is in place. You are responsible for the accuracy of trip details you provide, including times, locations, and passenger information.

We provide tailored written quotes rather than fixed published rates. Quotes are valid for the period stated. Final charges may reflect changes to your itinerary, wait time, additional stops, tolls, or other agreed items.

5. Cancellations and Changes

Cancellation and change terms, including applicable fees and notice periods, are set out in your written quote or account agreement. We will make reasonable efforts to accommodate changes where operationally possible.

6. Client and Passenger Conduct

Passengers must comply with applicable laws and reasonable safety instructions from the chauffeur. We may decline or discontinue service where conduct creates a safety, legal, or security risk.

7. Confidentiality

We treat client information, itineraries, and movements as confidential, consistent with our Privacy Policy. Where a trip is performed by a Network Operator, we share only the information reasonably necessary for that operator to perform the trip, and we require Network Operators to maintain confidentiality of that information. We expect the same discretion from clients regarding any non-public information shared with them in the course of our services.

8. Disclaimers

Our services, and any services obtained through our network, are provided on an "as is" basis. To the maximum extent permitted by law, Monumental CLS disclaims all warranties not expressly stated in these Terms, including implied warranties of merchantability and fitness for a particular purpose. We do not guarantee that services will be uninterrupted or error-free.

9. Limitation of Liability

Direct services. For trips performed directly by Monumental CLS using our own vehicles and chauffeurs, our liability is as set out in your written quote or account agreement and applicable law.

Network Operator services. For trips performed by a Network Operator, to the maximum extent permitted by law, Monumental CLS's liability is limited to our own negligence in the selection, vetting, or coordination of that Network Operator. Monumental CLS is not liable for the acts, omissions, delay, or negligence of an independent Network Operator in the performance of the trip itself, except to the extent caused by Monumental CLS's own negligence.

General. Monumental CLS is not liable for indirect, incidental, special, exemplary, or consequential damages arising from our services, including lost profits or lost data, even if advised of the possibility of such damages. We are not liable for delay or failure in performance caused by circumstances beyond our reasonable control, such as traffic, weather, or events outside our operations. In no event shall Monumental CLS's total liability to you for all damages, losses, and causes of action relating to a given trip exceed the total charges paid for that trip. Nothing in this section limits liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or bodily injury or death caused by Monumental CLS's own negligence.

10. Indemnification

You agree to indemnify, defend, and hold harmless Monumental CLS and its officers, employees, and agents from claims, damages, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms or your misuse of our services, except to the extent caused by Monumental CLS's own negligence or willful misconduct.

11. No Agency

No joint venture, partnership, employment, or agency relationship exists between you, Monumental CLS, and any Network Operator as a result of these Terms or your use of our services.

12. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms, their breach, or your use of our services (a "Dispute") will be resolved by binding arbitration on an individual basis, except that either party may bring an individual action in small claims court, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

You and Monumental CLS agree that any Dispute must be brought in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one party's claims and may not preside over any form of class or representative proceeding.

Arbitration will be administered by the American Arbitration Association under its Commercial Arbitration Rules then in effect. Unless otherwise agreed, arbitration will be conducted in Fairfax County, Virginia. This section does not limit rights that cannot be waived under applicable law, and does not apply to disputes that applicable law requires to be heard in court.

13. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles, unless otherwise required by applicable law or agreed in writing.

14. Language

These Terms are made available in English, Spanish, French, and Arabic for convenience. In the event of any conflict or inconsistency between versions, the English version controls.